Hello, Thank you for reaching out via Forums!
We appreciate you bringing this to our attention. We understand that some VODs recorded via mobile or vertical broadcasting may not be displaying correctly when viewed on a desktop, including portions of the video being cut off and player controls not appearing.
We recommend using the "Report Issues" button located underneath the VOD if you are experiencing playback issues.
Thank you again for bringing this to our attention. We will reach out directly to gather more information regarding this situation.
If you ever need additional assistance, please do not hesitate to reach out:
1-800-685-9236 (USA)
1-818-880-9021 (Int’l)
CustomerService@vsmedia.com - J.M
Quote